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FAQ Web Design, Hosting And Design Services

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FAQ

We design responsive websites, graphics for business, ebooks for Android and IOS devices, digital illustrations and video animations for websites and social media platforms. We also design graphic and video content for email marketing and social media marketing.

We design email marketing assets. You can use any email marketing templates you like and we can work with those to create graphics for them. By default we use MailPoet templates and sending service for use in WordPress.

Yes, all our websites use a database and clients can subscribe to your newsletters or email marketing. Kodako websites include up to 1000 subscribers to receive email marketing content free via MailPoet. Larger subscription lists will require a monthly payment. Subscriptions can be configured to use other email marketing platforms such as MailPoet, MailChimp, GetResponse, ActiveCampaign, HubSpot, MailerLite, ConvertKit, Drip, Slack, Discord, SalesForce and Zapier.

If your organised and have an idea of your menu structure and have text and photos ready to work with your site can be online within 14 days of the initial signup. If your site is e-commerced and you have product photos that need to be optimised it may take 3 weeks to get your online shop tested and running via a staging site.

Yes, if you have an e-commerced website, you will personally need to create an account with either Stripe or PayPal to start receiving payments from your website otherwise no if don’t intend to sell products or digital content.

Kodako websites only use the WooCommerce plugin for ecommerce pages. Kodako designs catalogues and product page layouts. We can include subscriptions, bookings, digital and physical products sales and more by using plugins compatible with WooCommerce. Additional plugins are usually premium and you will be invoiced the amount of the plugin’s price together with our time for installing, configuring, styling and testing.

Yes, Kodako sites are compatible with plugins that have been tested to be compatible with latest version of WordPress. Some plugins may be old and it’s wise to view when they were last updated. You will be warned via the dashboard if a plugin has not been tested with the current version of WordPress. Kodako spends a lot of time evaluating many plugins so contact us before installation and will provide advice on any possible conflicts or performance issues that may arise.

Yes, Kodako websites are all responsive and are designed to be fast with fully optimised content. Your media library will only have optimised content for use on any page of your website.

Kodako accepts payments via credit card and bank transfers. Payments for websites are reoccurring monthly payments via credit card only. All other design work will be invoiced and payments can be made via credit card or bank transfer.

Get in contact with us via email and tell us what the problem is. Please leave your phone number as we will probably ring you to talk you through any issues you may be having otherwise we will fix the problem and notify you by email. Kodako does not support any 3rd party plugins that are installed and clients are advised to contact the plugin supplier directly through their plugin support pages respectively.

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